Starting a business means creating value for your customer. Stop making what you want and start thinking like your customer. Do you have a product that you want to launch? Or a service that may not be selling as well as you thought? Time to take a step back and think about your customer. Customers
Want to Create Great Products? Get to Know Your Customer Read More »
How the RACI Model can help you and your team define roles, ownership, and accountability on your path to successful project management. Have you ever been on a project team where you were not sure of your role? The team didnt know who could make decisions? Or you got to the end and realized
Defining Ownership: How to Empower Your Team and Deliver Better Results Read More »
Change. Such a dreaded word. As a person who loves change, I often think about why it is so dreaded. Change after all presents new opportunities. It allows us to begin again, grow from a new spot, and experience an entirely different thing. The flip side is ‘change’ is the unknown. It generates fear and
3 Questions Every Great Leader Asks During Moments of Change Read More »
As a product owner, your toughest challenge is to avoid designing things you like. You must keep your customer front and center. So how do you do this? Companies are based around our customers, right? So why do we design products thinking about ourselves? How many times in a product roadmap discussion have you heard
Dear Product Owner: The Way to Design is with your Customer in Mind Read More »
The first day sets the course for future success. Do you remember your first day at your job? Do you remember how excited you were? You arrived at the front of the building and thought about the possibilities ahead. Then you wonder — where the heck do I go? Right? How many of us have
How to Excel at Onboarding: Tips for Improving the First Day For your Team Members Read More »
How setting building blocks breaks down big goals into small, meaningful action plans It is almost January. The time of year that feels full of possibilities. It’s the time we set resolutions. Plan for our year. Dream up the possible. That is until February! How does the excitement of the first two weeks of
Don’t Let Big Goals Scare you — Set an Action Plan for Success Read More »
Did you have a great coach that supported you as you were growing up? If you played sports, were in music, theater, or a club, you probably had a coach. Many people stop seeking coaching when they step off the playing field or stage. However, engaging a coach to support your development and growth can
6 Reasons Why Every Leader Should have an Executive Coach Read More »
Will your customers stay? Take a moment to pause, reflect and honestly answer that question. Your response to this simple question is important to reflect upon. Now, what if you aren’t confident answering the above question? What if your answer is “I don’t know how well I am serving my customers.” Unfortunately, this is an
Will your customers stay? How to improve your Customer Experience Read More »
There is no single formula for growth, but in a crowded market, brands thrive on loyalty. Loyalty is earned by providing solutions. You need to understand your customer, their challenges, and how you can solve them.These insights will help you and your team create memorable customer experiences. These experiences are what drive loyalty and your
How to Stop Losing Customers and Build Better Loyalty Read More »
When you hear the word ‘feedback’ do you imagine criticism or praise? How about your team? This matters. What comes to mind when you hear the word ‘ feedback’? Do you picture a situation of criticism or praise? Most people probably immediately got nervous and thought about a situation where you were going to give
Does ‘Feedback’ Make You Cringe? How to Revamp Your Feedback Loop Read More »
