On this week's episode, Tracy and Luis discuss how leaders can invest in their teams and empower them to deliver an exceptional customer experience. We highlight a few key areas to invest in:
+ Shared Purpose
+ Clear Goals
+ Celebrating Together
+ Resources & Tools
In this week's episode, Tracy and Luis discuss how leaders can use communication to both foster culture and accelerate growth! While many believe that these are separate focus areas, at TEAMES & CO we help organizations execute strategies that reinforce them both creating an amplification of your success. We use a framework we like
When we're facing change, one of the key stakeholder groups that we want to be in constant communication with is our customers. In this episode, we address why and how you can stay in touch with your customers and navigate the change together. We have used the example of changes in business operations during COVID-19, but these tools can be used to help customers navigate other changes your business may face as you grow and potentially need to update your procedures or product offering.
Listen to learn how you can help your customers successfully navigate any changes with you, and ensure their customer experience, while different, remains exceptional
We have all been adjusting to a new reality for our teams, and part of this has been learning to work in new ways. This may mean that you and your team are now working virtually or some of your team may be working from the office and others may be virtual.
The concepts shared not only highlight how to support virtual teams now but on-going as you work across locations. Additionally, woven through the discussion are insights on how you can manage this change of shifting to working virtually, as well as managing future change processes that you and your team may face throughout your growth.