March represents a troubling anniversary for our world. It has been a year since terms such as social distancing, quarantine, remote learning, working remotely, and zooming became culturally ubiquitous. Unfortunately, good people heard words like furlough and unemployment more often than they ever expected. The moment it seemed we were down, however, many businesses got more creative, more innovative than they ever knew possible. They listened and found new ways to serve customers. Many have become stronger and ultimately better than before.
Do you view your organizational structure as something that is set in stone? At this point, has it become inflexible? It is hard to imagine any company or organization is not at the very least considering how they might adapt and change to stay alive. Businesses have had no choice but to innovate to retain existing customers and reach new prospects. Many things you once assumed as pillars of your operational structure might no longer make sense.
Customer experience has changed rapidly in the last year for the majority of businesses regardless of industry. From Fortune 500 corporations to small businesses, everyone has had to find creative strategies to remain effective and viable. The only constant has been the need to find new ways to reach new leads and retain existing customers. From podcast episode #3 - Episode 03: Refocusing Around The Customer:
On this week's episode, Tracy and Luis discuss how leaders can invest in their teams and empower them to deliver an exceptional customer experience. We highlight a few key areas to invest in:
+ Shared Purpose
+ Clear Goals
+ Celebrating Together
+ Resources & Tools