10 Quotes To Inspire Your Organizational Leaders and Teams
1) Your Employee Experience Defines Your Customer Experience
"I have always believed that the way you treat your employees is the way they will treat your customers and that people flourish when they are praised."
Sir Richard Branson, Founder of Virgin Group
Sir Richard Branson founded the Virgin Group, then known as Virgin Records, in 1972. He was just twenty-two years old. The Virgin Group brought in £16.6 billion in 2019. Branson has great insights on serving customers and building teams. For business leaders, it is vital to understand that treating your team well will inspire them to go the extra mile for your customers, resulting in an improved customers' experience.
2) Becoming Successful Leaders
"Motivating employees to work at their full potential is the main premise of successful management."
Eraldo Banovac, Author/Professor
Born in Croatia in 1955, Eraldo Banovac was twice appointed Deputy Chairman of the Croatian Energy Regulatory Council. He has authored three books and over 100 research papers. We agree that the role of leaders is to help their teams accomplish their full potential. At TEAMES & CO we work with leaders to optimize their processes to best support their teams.
3) The Importance of Branding
"You've got to get your team to not only understand your company brand, but also to understand their personal brand."
Amber Hurdle, Author/Entrepreneur
Entrepreneur Amber Hurdle has worked with and inspired celebrities and Fortune 500 companies. In this quote from her book, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur, Hurdle understands how vital it is for every person on your team to be invested in the company and themselves. We use Role visions and IDPs to help team members define their goals, and build their overall success at your organization.
3) Excellence Must Become Who You Are
"We are what we repeatedly do. Excellence then, is not an act, but a habit."
Will Durant, 20th Century Philosopher/Author
This quote is often misattributed to the Ancient Greek Philosopher Aristotle, but it was actually Will Durant's poignant summary of two statements from Nicomachean Ethics in his work, The Story of Philosophy. Durant's words were an amalgamation of these two statements from Aristotle:
"As it is not one swallow or a fine day that makes a spring, so it is not one day or a short time that makes a man blessed and happy."
"These virtues are formed in man by his doing the right actions."
Excellence cannot be something your teams turn off and on. It must become part of who they are. It is a leader's job to help their teams embrace excellence as a habit.
4) Improving Customer Experience
"Always treat your employees exactly as you want them to treat your best customers."
Stephen R. Covey, Author/Business Person
In his famous work 7 Habits of Highly Influential People, Stephen R. Covey highlights the importance of always treating employees well. When employees are bought in their influence will only continue to attract more valuable customers.
5) How Employees Invest in Customer Experience
"Highly engaged employees make the customer experience. Disengaged employees break it."
Timothy R. Clark, Author/Consultant
In his work, The 5 Ways That Highly Engaged Employees Are Different, author and consultant Timothy R. Clark captures the importance of making sure all employees are engaged in improving customer experience. At TEAMES & CO employee engagement goes beyond simply enjoying their work, but rather is defined by team members being tied into the organization’s mission and having the tools and resources to deliver on that mission.
6) Help Employees Love What They Do
"The only way to do great work is to love what you do."
Steve Jobs, Founder of Apple Inc.
The late Steve Jobs' simple words here come to us with great weight. Loving what you do can inspire team members to go above and beyond for your customers. As a leader you can help connect your team to not only their work, but the organization’s mission, customer value and vision for success.
7) Valuing Your Organization’s Greatest Resource
"Employees are a company's greatest asset – they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission."
Anne M. Mulcahy, Former CEO of Xerox
Your team is invaluable. If your team buys into your company's mission, there is no limit to how far you all can go together. Help your employees feel how vital they are to your organization's success.
8) Everyone in Your Organization Succeeds Together
"You become strong by lifting others up, not pulling them down."
Matshona Dhliwayo, Author/Philosopher/Entrepreneur
This profound quote from Matshona Dhliwayo captures the role of every leader. You will not become a strong leader unless you dedicate yourself to raising up new leaders. Your organization must always be identifying and investing in new leaders.
9) Does Your Team Know They Matter?
"People want to know they matter and they want to be treated as people. That's the new talent contract."
Pamela Stroko, Author
Does your team matter to you? Of course, they do. The better question is whether or not they know that they matter? Creating a culture of employees feeling value is fundamental to the success of your organization. At TEAMES & CO we help organizations take a baseline of their current state, and set a clear plan for empowering their teams.
10) Practice and Lead in Gratitude
"I would maintain that thanks are the highest form of thought, and that gratitude is happiness doubled by wonder."
G.K. Chesterton, English Writer
G.K. Chesterton wrote this line in 1935. It appears in an essay titled "Christmas and Salesmanship." Chesterton passed away in 1936. If gratitude and happiness can be part of your company's day-to-day operations, you will have a strong foundation upon which you can grow.
TEAMES & CO helps organizations develop and implement changes to your company’s culture that facilitate growth and success. Contact us for more information on how your business can benefit from our experience coaching, advice, and solutions.
Want to read more? Check out our article, How To Raise Up New Leaders Within Your Organization, for more helpful ideas to make your business even better.